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hello all,

I have been in the chimney sweeping industry in the uk for over twenty years and at every level from an apprentice to company owner to Guild of master chimney sweeps chairman. I have learned many things in this time, the number one thing I have learned is that we are always learning. I put this post together to share some tips that have worked for my companies over the years I hope you can use them too.

 Tips

  1. Educate yourself and your workforce. This may seem obvious but many companies slip, they do an initial course and that’s it.  Why do I like training so much?  Well it adds value to your product allowing you not to be embarrassed when you charge x as you know you are worth it. Secondly customers find confidence in expertise.  Thirdly old timers can tell if you truly know your stuff just by talking with you, make sure you do. I have chosen the Guild of master chimney sweeps and Hetas route for educating my Staff at clean sweep chimney services , you chose what is best for you and your company.Be the best chimney sweep you can be.
  2. Automatically book next years sweeps on this years visit.  This has several benefits that range from having a full diary next year to increasing customer safety from them not missing Sweeping intervals. Carry a diary with you in the van. Don’t be shy if your customer is pleased with your service then their usually happy to pre book. Send them a text or email a week before their chimney sweep is due the following year as a reminder.Beat the competition and pre book
  3. Do not set yourself up for failures,  ok so what do I mean here? Here’s an example: you give your chimney sweep customer a 1 hour time slot without knowing how long you will be on the Job prior , how long traffic will take and if you apprentice will be on time and now your late. A happy customer is now annoyed as they only had 1 hour spare and now have to go back to work without having their chimney sweep. Why not just book morning or afternoon slots.Keep your customers happy be a professional chimney sweep
  4. Be equipped.  It is hard enough finding work without having to leave a job without completing it. Make sure you have all of the tools and equipment that you require for your everyday work. Not being properly tooled for the chimney sweeping job makes you a bodger if you attempt work you dont have the kit for, it looks bad and does not instil confidence.Chimney sweep equipment
  5. Plan your working day, booking  chimney sweep jobs several days ahead rather than tomorrow will allow you to properly plan a rout which can accommodate more jobs in one day. Plan your route in the shape of a horseshoe, start at point a and finish where you started. Chimney sweeping expert routThe chimney sweeping season is only a few months long in the UK and if you do not pay your bills in these months then summer will not  be fun.
  6. Service vans and equipment before the chimney sweeping busy season starts. Well this is self explanatory but if you want to make appointments and keep your customers happy it’s a must.Never miss a chimney sweep job
  7. Finally do your math. do not base your charges on what some other person charges. They must be based on what your product is worth and what is required for you to make a fair profit after overheads and running costs.  It is very likely that if you are charging the same sum as the next guy you will not have done your sums and will be basing your company on theirs. Well is it the same?Bad maths - bad company

I hope that you find these tips as valuable as I did.

wishing you all the best and happy sweeping.

4 Responses to “Seven top tips to make your chimney sweeping company better”

    • Daniel

      Thanks Andy.
      If you know your job and round well you can make booking slots to suit, most newcomers don’t so are playing roulette wether or not they will make the time window.

      Reply
  1. Yvette Aube...ChimneyChick

    As a 40-year chimney sweep it is good to know you share your tips
    we Abide by them all and that is why we are still here
    best tips yet don’t try to do it all yourself
    having a secretary in two to three times a week to answer your calls and help you with your books more than pays for itself

    Reply
    • Daniel

      Sarah runs our office full time Yvette. Our business would cease to function without her.

      Reply

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